Cancellation and Refund Policy

Last updated: August 30, 2021

Thank you for booking at Royce Villa Home Stay.

If, for any reason, you want to cancel a booking, We invite You to review our policy on refunds and cancellation.

The following terms are applicable for any room booking with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Royce Villa Home Stay, Belvedere compound Maillital, Nainital, Uttarakhand-263002.
  • Bookings refer to the items offered for sale on the Service.
  • Website refers to Royce Villa Home Stay, accessible from https://roycevilla.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Booking Cancellation Rights

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@roycevilla.com
  • By phone number: 7456-858-606

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Cancellation and Refund

In order for Cancellation and refund of the Booking amount, please make sure that:

  • The cancellation is done at least 3 days from the day of checkin.
  • Refund is subject to following conditions.

Condition of Refund:

  • If cancellation is done 20 days before the check-in date: 100% Booking amount will be Refunded
  • If cancellation is done 10 days before the check-in date: 75% Booking amount will be Refunded
  • If cancellation is done 7 days before the check-in date: 50% Booking amount will be Refunded
  • If cancellation is done 3 days before the check-in date: 10% Booking amount will be Refunded.
  • Cancellation in less then 3 days or Same day cancellation is not allowed and no amount can be refunded in this case.

We reserve the right to refuse a refund of any booking that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Cancellation and Refunds Policy, please contact us:

  • By email: contact@roycevilla.com
  • By phone number: +917456-858-606